Each Stitch & Story piece is thoughtfully handmade and carefully packaged before making its way to you. Thank you for supporting small-batch, handcrafted work.

Processing Time

Most ready-to-ship orders are carefully prepared and shipped within 3–5 business days.

Custom and personalized orders may require additional time depending on the details of the order. The estimated processing time will be communicated when your custom order is confirmed.

Please note that processing time is separate from shipping time.

Shipping

Orders are shipped within the United States using a tracked shipping service.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Delivery times may vary depending on the carrier and destination. Stitch & Story is not responsible for carrier delays, weather-related delays, or other circumstances outside of our control.

Local Pickup

Local pickup may be available for select customers in the Triangle area of North Carolina. If local pickup is available for your order, pickup details will be provided separately.

Address Accuracy

Please make sure your shipping address is correct before completing your order.

If you notice an error in your address, please contact me as soon as possible. I will do my best to make changes before the order ships, but I cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Damaged Packages

Once an order has been handed over to the shipping carrier, it is the carrier’s responsibility. If your package appears to be lost or significantly delayed, please contact me and I will do my best to help you locate it.

If your package arrives damaged, don't hesitate to get in touch with me within 7 days of delivery and include photos of the packaging and the item so I can help determine the best next step.

If you have questions about shipping or need help with an order, please [contact me] before placing your order or as soon as possible afterward.